FAQs & Contact

1. I need my item FAST! Can I receive it sooner?

You can select Express Shipping at check out. Alternatively, if you live local to Kilsyth Vic 3137 you can select local pick up. Contact me and we can set up a time for you to come and collect your items.

2. Can I return my item?

As long as the item is still in it’s original packaging and is unopened and not creased we are happy to discuss returns. In the unfortunate circumstance of a product defect, please contact us within 14 days of receiving your item. We will happily exchange.

3. I forgot to purchase something. Can I add to my order so I don’t pay shipping again?

Yes, of course! Contact us to arrange.

4. Is my package tracked?

Yes, we will send you an email when your item has been shipped with your tracking number.

5. What is AfterPay?

AfterPay allows you to buy now and pay later. AfterPay splits your payments over four equal instalments due every fortnight. Nominate the card you want to use and automatic payments are scheduled for you. You must be 18 or older to create an account. No lengthy process or wait times. Afterpay simply uses your mobile phone number and a few personal details to create your account instantly.

6. Can I pick-up my item if I live locally?

Yes, please select this at checkout. We will email you when your item is ready to be picked up.

7. Are the wall decals safe to use?

Our removable wall decals are non-toxic, safe products to use in your home. They contain no nasties, are low fire rated, and come with a warranty due to our printer’s stringent controls and manufacturing standards.

  • NO PVC
  • NO BPA’s
  • NO lead
  • NO phthalates
  • NO Glyco-ethers
  • NO Formaldehyde
  • WATER-BASED inks are used

8. How do I clean my wall decals?

Because our wall decals are printed using water based inks, you cannot use normal household solvents to clean them. In the worse case that you drop your decal sticky side down, the sticking side may not have enough surface area to stick to the wall.  It also might look bumpy from the print side because of the dirt stuck to it. There is one method that might work to clean the sticky side of decals, and possibly small areas of our removable wallpaper.

1. Lay the decal print side onto their hand and run the sticky side under a running tap. Try to wash away the dirt particles from the sticky side.  It doesn’t matter if the printed side gets wet, but try to avoid it getting wet + getting wiped as this friction might cause the ink to shift.
2. Flap off any water and place the decal print side down on a tea towel and let it air dry for a couple of hours.
9. Will the wall decals damage my wall?
Our removable wall stickers won’t damage your walls, assuming they are in good condition to start with. The walls you stick the decals onto need have an undercoat and the two top coats of paint. And if they’ve been freshly painted, you need to wait at least 4 weeks before applying the decals so that the walls can outgas.
The adhesive is more like a gum that doesn’t harden over time, so 2 or 10 years later, it will simply peel off. There will be no adhesive to wipe off the wall either. Unlike vinyl products which shrink and curl, our fabric products stick gently to the wall and don’t require strong adhesive to hold them on the wall.
10. What paper are the prints printed on?
All of our prints are printed on thick, white, matt linen card.
11. Do the prints come framed?
No, our prints are shipped unframed. The product picture on our website is just a mock-up example of how it could look framed.

Contact Us

0402535287