FAQs & Contact
1. I need my item FAST! Can I receive it sooner?
You can select Express Shipping at check out. Alternatively, if you live local to Kilsyth Vic 3137 you can select local pick up. Contact me and we can set up a time for you to come and collect your items.
2. Can I return my item?
As long as the item is still in it’s original packaging and is unopened and not creased we are happy to discuss returns. In the unfortunate circumstance of a product defect, please contact us within 14 days of receiving your item. We will happily exchange.
3. I forgot to purchase something. Can I add to my order so I don’t pay shipping again?
Yes, of course! Contact us to arrange.
4. Is my package tracked?
Yes, we will send you an email when your item has been shipped with your tracking number.
5. What is AfterPay?
AfterPay allows you to buy now and pay later. AfterPay splits your payments over four equal instalments due every fortnight. Nominate the card you want to use and automatic payments are scheduled for you. You must be 18 or older to create an account. No lengthy process or wait times. Afterpay simply uses your mobile phone number and a few personal details to create your account instantly.
6. Can I pick-up my item if I live locally?
Yes, please select this at checkout. We will email you when your item is ready to be picked up.
7. Are the wall decals safe to use?
Our removable wall decals are non-toxic, safe products to use in your home. They contain no nasties, are low fire rated, and come with a warranty due to our printer’s stringent controls and manufacturing standards.
- NO PVC
- NO BPA’s
- NO lead
- NO phthalates
- NO Glyco-ethers
- NO Formaldehyde
- WATER-BASED inks are used
8. How do I clean my wall decals?
Because our wall decals are printed using water based inks, you cannot use normal household solvents to clean them. In the worse case that you drop your decal sticky side down, the sticking side may not have enough surface area to stick to the wall. It also might look bumpy from the print side because of the dirt stuck to it. There is one method that might work to clean the sticky side of decals, and possibly small areas of our removable wallpaper.
Contact Us
0402535287